At TWG Insurance, we are committed to protecting the families and businesses in our communities by offering strategic solutions for their insurance and risk management needs.
An environment that fosters growth.
A company is only as good as the people behind it. We are always interested in meeting talented individuals who want to progress their careers and make a difference in our business.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well.
We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
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Open Positions
Account Manager - Personal Lines
Open Position
Account Manager
Personal Lines Department
Job Description
Independently develop, engage, and grow client relationships through prompt, professional service, and efficient processing of new and renewal quoting, applications, claims, change requests, and client inquiries on new and assigned personal lines accounts. Holistically manage accounts, and stay up to date on industry changes, new product information, legislation, coverage, and technology solutions.
Work Environment & Department Structure
This position reports to the Team Leader and works as a part of the Personal Lines Department which consists of Client Service Agents, Account Managers, and the Team Leader. Department personnel work closely with agency producers and other TWG employees to effectively assist clients and support agency initiatives. This department is a high pressured, fast-paced environment with significant disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks. The workspace is indoors at the Winchester, VA office location. Minimal travel is required for this position but may be needed occasionally for training, community events, or other agency initiatives.
Primary Role/Responsibilities:
- Solicit and quote new business opportunities with the carrier that best fits the prospective client’s needs.
- Order and process new business, renewal and policy change requests according to carrier-specific processes and updating the client record accordingly.
- Proactively work to retain accounts including following up on cancellations, change requests, and renewals according to agency procedures and standards.
- Initiate coverage reviews on an annual basis, offering recommendations to clients based on analysis of client’s insurance needs in conjunction with the Team Leader, team members, or Producer as appropriate.
- Assist Claims Coordinator in providing advice to clients in submitting first reports of claims, facilitating prompt response from carrier staff and following up on claim status.
- Actively solicit and process additional lines of coverage for all accounts.
- Inform clients of all coverage lines offered by TWG (life, commercial, employee benefits, etc.)
- Continuously work to gain and expand knowledge and understanding of personal lines insurance products and their respective uses, personal lines insurance markets, insurance rating processes, underwriting procedures, industry and carrier changes, legislation, coverage, and technology solutions.
- Other duties and projects as assigned by agency management or the Team Leader.
Performance Standards:
- Adherence to developed procedures and guidelines.
- Review and respond to emails and client voicemails within one business day and provide expectation of request resolution timeframe when appropriate.
- Maintenance of a 3-day maximum processing backlog.
- Responsive to client, carrier and management requests.
- Effective team player to both the department and the agency as a whole.
- Continuous effort to improve knowledge and performance.
- 95% retention rate of existing client accounts.
Skills and Qualifications:
- Client Service – Knowledge of principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
- Computers and Electronics – High level of computer literacy including working knowledge of Windows, Outlook, Excel, Word, agency management systems, scanning and electronic filing.
- Time Management – Effective prioritization of workload and organization of information to achieve departmental and organizational goals including timeliness of response to client and internal requests. Consistently be on time for work and all scheduled meeting and training classes.
- Communication – Clear and effective oral and written communication. Ability to communicate in the manner preferred by the client and employ active listening when conversing with the client.
- Accuracy – Strong attention to detail and ability to self-check work.
- Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Demonstrate a “whatever it takes” approach to ensure client satisfaction and to support key TWG initiatives.
- Teamwork – Establish and maintain effective working relationships with coworkers, clients, service providers, and carriers to foster an atmosphere of mutual respect and teamwork.
- Demeanor – Project a professional image in action and appearance. Exhibit an enthusiastic attitude, self-motivation, and a cooperative nature.
- Adaptive – Remain informed regarding industry information, applicable technology, and new product information by attending courses, completing in-house training, insurance carrier meetings, reading appropriate journals, company bulletins, meeting continuing education requirements, attending offsite meetings, etc.
- Community Focused – Furthering personal development through volunteer opportunities in order to strengthen community ties is encouraged and supported.
Requirements:
- Client service experience.
- 2-year of completed college coursework or industry specific designation.
- Property & Casualty Insurance License in good standing or reinstated within 30 days of employment.
- Valid driver’s license.
Apply Now
Account Manager - Commercial Lines
Open Position
Account Manager
Commercial Lines Department
Job Description
Independently develop, engage, and grow client relationships through prompt, professional service, and efficient processing of new and renewal quoting, applications, claims, change requests, and client inquiries on new and assigned commercial lines accounts. Holistically manage accounts, and stay up to date on industry changes, new product information, legislation, coverage, and technology solutions.
Work Environment & Department Structure
This position reports to the Team Leader and works as a part of the Commercial Lines Department which consists of Client Service Agents and Account Managers. Department personnel work closely with agency Producers and other TWG employees in order to effectively assist clients and support agency initiatives. This department is a high pressured, fast-paced environment with significant disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks. The workspace is indoors at the Winchester, VA office location. Minimal travel is required for this position but may be needed occasionally for training, community events, or other agency initiatives.
Primary Role/Responsibilities:
- Review existing account and identify exposure to loss, recommending appropriate coverage in coordination with Producer.
- Provide technical support to Producer: specifically in analyzing client needs, coverage forms and quotations.
- Complete applications in coordination with Producer; submit applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies
- Order and issue binders, certificates, policies, endorsements, and other related items; verify their accuracy; forward to client with appropriate correspondence.
- Verify policy and policy change information, facilitating corrections when necessary.
- Prepare summaries of insurance, schedules and proposals as needed.
- Review and process renewals in coordination with Account Manager or Producer.
- Attend team renewal meetings.
- Review audits of policies; verify accuracy and facilitate corrections, if needed, between client and carrier.
- Determine if direct or agency billing is appropriate and invoice accordingly. Use agency credit and collection policy in pursuing prompt payments.
- Work in conjunction with Account Manager or Producer to determine reasons for customer request for cancellation and act to save account.
- Process cancellations requests to carriers and maintain follow-up to assure timeliness of request.
- Assist Claims Coordinator in providing advice to clients in submitting first reports of claims, facilitating prompt response from carrier staff and following up on claim status.
- Actively solicit and process additional lines of coverage for all accounts.
- Inform clients of all coverage lines offered by TWG (life, personal, employee benefits, etc.)
- Accompany Producers on prospect and client meetings as requested.
- Continuously work to gain and expand knowledge and understanding of commercial lines insurance products and their respective uses, commercial lines insurance markets, insurance rating processes, underwriting procedures, industry and carrier changes, legislation, coverage, and technology solutions.
- Regularly share knowledge and skills with coworkers.
- Other duties and projects as assigned by agency management or the Team Leader
Performance Standards:
- Adherence to developed procedures and guidelines.
- Review and respond to emails and client voicemails within one business day and provide expectation of request resolution timeframe when appropriate.
- Maintenance of a 3-day maximum processing backlog.
- Responsive to client, carrier and management requests.
- Effective team player to both the department and the agency as a whole.
- Continuous effort to improve knowledge and performance.
- 95% retention rate of existing client accounts.
- Specific Timelines:
- Open Activities: maintain less than 25
- Outstanding Emails: maintain less than 25 with a target of 10
- Renewals processed (at least) 30 days prior to expiration
- Policy discrepancies resolved within 60 days
Skills and Qualifications:
- Client Service – Knowledge of principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
- Computers and Electronics – High level of computer literacy including working knowledge of Windows, Outlook, Excel, Word, agency management systems, scanning and electronic filing.
- Time Management – Effective prioritization of workload and organization of information to achieve departmental and organizational goals including timeliness of response to client and internal requests. Consistently be on time for work and all scheduled meeting and training classes.
- Communication – Clear and effective oral and written communication. Ability to communicate in the manner preferred by the client and employ active listening when conversing with the client.
- Accuracy – Strong attention to detail and ability to self-check work.
- Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Demonstrate a “whatever it takes” approach to ensure client satisfaction and to support key TWG initiatives.
- Teamwork – Establish and maintain effective working relationships with coworkers, clients, service providers, and carriers to foster an atmosphere of mutual respect and teamwork.
- Demeanor – Project a professional image in action and appearance. Exhibit an enthusiastic attitude, self-motivation, and a cooperative nature.
- Adaptive – Remain informed regarding industry information, applicable technology, and new product information by attending courses, completing in-house training, insurance carrier meetings, reading appropriate journals, company bulletins, meeting continuing education requirements, attending offsite meetings, etc.
- Community Focused – Furthering personal development through volunteer opportunities in order to strengthen community ties is encouraged and supported.
Requirements:
- Client service experience preferred.
- 2-year of completed college coursework or industry specific designation preferred.
- Property & Casualty Insurance License in good standing or reinstated within 30 days of employment.
- Valid driver’s license.
Apply Now
Insurance Advisor (Producer)
Open Position
Insurance Advisor (Producer)
Sales & Marketing Department
Job Description
Generate revenue through the sale of insurance products from all lines of business. A sales-focused position requiring advanced communication skills and a thorough knowledge of insurance products. Capable of pursuing and closing sales for new and existing accounts. Service and sales standards must be met with emphasis on the quality of the insurance product presented to the client, creating a long-term relationship.
Work Environment & Department Structure
This position reports to the Business Development Manager and works as a member of the Sales Department, which consists of Producers and the Business Development Manager. Significant local travel by automobile is required to be successful in this outside sales position. Occasional remote travel may be required for carrier training or to accommodate clients’ needs. Insurance Advisors are expected to attend onsite company meetings as scheduled. Frequent use of cell phones and computer technology is necessary to meet the documentation and communication requirements of the Sales Department.
Primary Role/Responsibilities:
- Prospect new business primarily by phone, mail, referral or other marketing and lead generation techniques for identified target groups in accordance with agency guidelines.
- Follow up on referrals provided by the agency team within the designated time frame.
- Provide complete and accurate underwriting information to agency and company personnel.
- Submit, rate, quote, and place quality new business in accordance with agency and company appetites.
- Negotiate coverage and pricing to provide the best value to the client.
- Develop and convey formal insurance proposals, including details of coverages, limits, deductibles, and other pertinent information.
- Cultivate centers of influence and networking to create a pipeline of referrals.
- Conduct client and prospect appointments to assess insurance needs, communicate proposals and renewals, provide coverage and pricing options, and explain details and desire to conduct business.
- Introduce the Account Executive, Account Manager and Client Service Agent roles to clients and involve them as valued agency team members.
- Adhere to agency standards for workflows, procedures, and utilization of the agency management system to maintain client documentation and reduce agency exposure to Errors and Omissions and all HIPAA compliance guidelines.
- Complete and maintain required reports and attend all sales and staff meetings as required.
- Comply with all regulatory licensing, sales, and service requirements for all product lines.
- Continuously work to gain and expand knowledge and understanding of insurance products and their respective uses, insurance markets, insurance rating processes, underwriting procedures, industry and carrier changes, legislation, coverage, and technology solutions.
- Other duties and projects as assigned by agency management or the Business Development Manager.
Performance Standards:
- Achieve objectives established in the annual producer sales plan.
- Active participation in department and Company meetings.
- Adherence to developed procedures and guidelines.
- Review and respond to emails and client voicemails within one business day and provide an expectation of request resolution timeframe when appropriate.
- Responsive to client, carrier, and management requests.
- Effective team player to both the department and the agency.
- Continuous effort to improve knowledge and performance.
Skills and Qualifications:
- Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, negotiation, persuasion, and the use of sales control systems.
- Client Service—Knowledge of principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluating client satisfaction.
- Computers and Electronics—High level of computer literacy, including working knowledge of Windows, Outlook, Excel, Word, agency management systems, scanning and electronic filing.
- Time Management—Effectively prioritize workload and organize information to achieve departmental and organizational goals, including timeliness of response to client and internal requests. Consistently be on time for client appointments, all scheduled meetings, and training classes.
- Communication—Use clear and effective oral and written communication to sell, service, and explain insurance coverage and gaps. This includes conducting on-site sales presentations to prospective clients.
- Accuracy—Strong attention to detail and ability to self-check work.
- Critical Thinking—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. This includes accurately reading, analyzing, comparing, and interpreting insurance policies, coverages, documents, and regulations.
- Teamwork—Establish and maintain effective working relationships with coworkers, clients, service providers, and Carriers to foster an atmosphere of mutual respect and teamwork. Demonstrate a “whatever it takes” approach to ensuring client satisfaction and supporting key TWG initiatives.
- Demeanor—Project a professional image in action and appearance. Exhibit an enthusiastic attitude, self-motivation, and a cooperative nature.
- Adaptive—Remain informed regarding industry information, applicable technology, and new product information by attending courses, completing in-house training, insurance carrier meetings, reading appropriate journals, company bulletins, etc.
Requirements:
- Prior sales training and experience.
- Property & Casualty and Life & Health insurance licenses in good standing or obtained within 60 days of employment at the discretion of TWG.
- 4-year college degree or comparable sales experience.
- Preference is given to bi-lingual candidates who have experience selling to desired “niche” industries and/or possess insurance industry experience.
- An existing network of commercial business contacts is preferred.
Apply Now
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We are passionate about serving our clients, developing our team of professionals, and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.
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Company Benefits
Join our team and enjoy these benefits as you take your career to the next level.
- 401(k)
- Dental
- Vision
- Medical
- Paid Vacation
- Paid Holidays
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